NW-31297-2 error: how to fix it

Here you will find out:

what NW-31297-2 error is
how to fix this error
how DiskInternals Partition Recovery can help you

Are you ready? Let's read!

What is NW-31297-2 error?

Error NW-31297-2 can be found while playing on the PlayStation 4 (PS4) console. This console is one of the most popular in the world, so complaints about error NW-31297-2 happen a lot. It is usually due to trying to use the Wi-Fi network on the PS4 when the password was entered incorrectly. Then you will receive a message like this: “Unable to connect to Wi-Fi network; WPA password is incorrect”. However, this error can continue to appear, even if you have entered the password correctly. In this case, it’s likely that the network is too busy to process your request. This can cause you a lot of trouble and even panic, since you will not be able to play normally. Read on to find out what you can do!

How to fix this error

Method 1: Restart your PS4 in Safe Mode

You can restart your PS4 in Safe Mode and then reset all settings to factory defaults. Most users report that this is an effective method to fixing PS4 error nw-31297-2.

So, connect your PS4 controller to your console using a USB cable.

Next, press and hold the power button for about 5 seconds until the second beep. As soon as you release the button, you will enter Safe Mode.

Now is the time to reset all PS4 settings; it will not delete your game data. In the settings, select "Restore default settings" and wait for this process to complete. Now you can safely play on the network and not be distracted by errors.

Method 2: Try to change DNS Settings

You can also try changing DNS servers to Google DNS to get rid of the PS4 WPA password error.

On your PS4, in the settings, open the "Network" subsection and select "Configure Internet Connection".

Next, select "Use Wi-Fi" and click on "Custom".

Next, select "Automatic" on the "IP Address Settings" screen.

Then click on “Manual” and enter the following DNS servers:

Primary DNS: 8.8.8.8
Secondary DNS: 8.4.4.4

After changing the DNS, click “Next”.

Now, to test the network, go to "Automatic", select "Do not use" and finally click on "Test Internet Connection".

If all went well, the connection will be established.

Method 3: Stop other devices from connecting to the same network

If your Wi-Fi network has many connected devices, they may be competing for the same bandwidth. And there is a chance that your PS4 might not connect to the network with error NW-31297-2 as a result.

In that case, you need to reduce the load on your network: i.e., prevent other devices like laptops, desktops, smartphones, etc. from connecting to the same network. Once you've done that, check if the error has been fixed.

If, however, you want to use these devices at the same time, you can try Quality of Service (QoS). To do this, it must be available on your router. In this way, you can categorize your network resources and you can allocate more network traffic to your PS4.

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