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Recover deleted videos and pictures almost instantly!

What should you do in case of 0xc00d36e5 error?

Here you will find out:

  • what are the causes of 0xc00d36e5 error
  • how to fix this error
  • how DiskInternals can help you

Are you ready? Let's read!

Causes of the 0xc00d36e5 error

Although Windows is somewhat prone to displaying several error messages, those errors don't happen without a cause. If you're faced with a 0xc00d36e5 error, below are the possible causes of the error and you can fix things up.


  • Custom settings,
  • Insufficient power supply,
  • Corrupt registry entries,
  • Third-party app conflicts,
  • Missing codecs.

How to fix 0xc00d36e5 error

Here are few methods that can be helpful and any of them can be your solution.

Method 1: Use VLC Media Player

The VLC media player is a renowned software app for playing back audio and video files of any format. If your video failed to play on Windows default media player, try using VLC to play the video. Interestingly VLC is entirely free to use and it supports a lot of codecs; plus, the interface is simple and friendly.

Method 2: Play the video in Safe Mode

Another way to troubleshoot the 0xc00d36e5 error is to playback the troublesome video in "Safe Mode." follow the steps below to quickly boot to safe mode on Windows 10.

  • Press Windows key + I to launch the Windows Settings page,
  • Click on Update & Security and then “Recovery”,
  • Now, click on the “Restart Now” button under "Advanced Startup”,
  • You will presented by a “Choose an Option” screen, go to Troubleshoot >>> Advanced options >>> Startup Settings >>> Restart,
  • Select the option to “Save Repaired Files”,
  • Now your PC will start the rebooting process; however, be fast enough to press 4 or F4 key to boot into Safe Mode.

When in safe mode, try playing the video again; if it played while you're in safe mode, then the issue is with your drivers - you need to update them.

Method 3: Run DISM command and SFC scan

The SFC and DISM commands have helped quite many Windows PC users to fix issues with their computers. Both commands are built into Windows OS, and they run through the command line.


  • Right-click on the “Start/Windows” icon on the taskbar and open “Command Prompt (Admin)”,
  • Type the following command when the command interface comes on: SFC /scannow,
  • Wait for the command to run completely,
  • Close the command prompt and open it,
  • Run this second command: DISM /Online /Cleanup-Image /RestoreHealth,
  • Wait for the command to run completely,
  • Close the command prompt and restart the PC normally.

Method 4: Use video recovery software tool

When you've tried and none of the methods above worked for you, then you should try using video recovery software. Interestingly, the DiskInternals Video Recovery software is a powerful tool that helps to recover corrupt or deleted video files. This software is efficient, easy to use, and supports a bunch of handy features.

It goes on to support cameras such as Sony, Canon, Nikon, GoPro, etc., and file systems such as NTFS, FAT, exFAT, ReFS, Ext2/3/4, etc. Also, DiskInternals Video Recovery supports video codecs for different video types, including 3GP, MPEG, AVI, MOV, MP4, WMV, etc. This software is versatile and can recover virtually any video file, irrespective of how the file was lost.

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